At Shapes Products Pvt. Ltd., we strive to provide you with the highest quality cutlery and kitchenware products. We want you to be completely satisfied with your purchase. However, if for any reason you are not satisfied, we offer a return and refund policy to ensure a hassle-free experience.

Eligibility for Returns and Refunds:

1. Item/Order Value: Our return and refund policy is applicable to products with an individual item value or total order value of above Rs.1000 Without Gst or Freight. For items or orders below this value, please reach out to our customer support for assistance.
2. Condition of the Product: The product(s) must be in their original condition, unused, undamaged, and with all original packaging, tags, and labels intact.
3. Time Limit: You must initiate a return request within 10 days from the date of delivery. After this period, we will not be able to process your return or refund.

Return Process:

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team by email or phone and provide them with the necessary details, including your order number, product(s) you wish to return, and the reason for the return.
2. Verification: Our customer support team will guide you through the verification process to confirm your eligibility for a return.
3. Return Authorization: Once your return is approved, you will receive a return authorization along with instructions on how to proceed.
4. Pack and Send: Pack the product(s) securely in their original packaging, ensuring all tags, labels, and accessories are included. Follow the instructions provided for the return shipment and send it to our designated return address.

Return Shipping:

You will be responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product. We recommend using a reliable shipping service with tracking to ensure the safe return of the product(s). We will not be responsible for any damage or loss during the return shipping process.

Refund Process:

Once we receive the returned product(s) and verify their condition, we will initiate the refund process. The refund will be processed in the original payment method used during the purchase. Please note that the refund may take a few business days to reflect in your account, depending on your bank or payment provider.

Exceptions:

The following items are not eligible for return or refund:

1. Products with a value below Rs. 1000.
2. Products that have been used, damaged, altered, or are not in their original condition.
3. Products without their original packaging, tags, labels, or accessories.

Contact Us:

If you have any further questions or concerns about our return and refund policy, please feel free to contact our customer support team:

Email:marketing4@shapesproducts.in Phone: +91-9354669240

Note: This return and refund policy is subject to change without prior notice. Please refer to the policy available on our website at the time of your purchase for the most up-to-date information.