Thank you for choosing Shapes Products Pvt. Ltd. as your preferred destination for cutlery and kitchenware. We strive to provide you with the best shopping experience and ensure that your products are delivered to you in a timely manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.
- Shipping Areas: We currently offer shipping services within India. However, please note that certain remote locations might have limited or no delivery services available. We recommend checking the availability of delivery to your area by entering your pin code during the checkout process.
- Delivery Time: We understand the importance of receiving your order as soon as possible. The delivery time will vary depending on your location and the shipping option chosen during checkout. We aim to process and dispatch orders within 1-2 business days from the date of purchase. Once the order has been dispatched, the estimated delivery time will be provided to you, which may range from 2 to 7 business days. Please note that these estimates are subject to change due to unforeseen circumstances or external factors beyond our control.
- Order Tracking: Once your order is dispatched, we will provide you with a tracking number and relevant shipping details via email or SMS. You can use this information to track the status of your shipment on our website or through our logistics partner’s tracking portal.
- Undeliverable Packages: In case a package is undeliverable due to an incorrect or incomplete address provided by the customer, the shipment will be returned to us. In such cases, we will attempt to contact you to obtain the correct shipping details. Additional shipping charges may apply for resending the package.
- Damage or Defects: We take utmost care in packaging and shipping our products to ensure they reach you in perfect condition. In the unlikely event that your order arrives damaged or with any defects, please contact our customer support team within 48 hours of receiving the package. We may request photographs or additional information to process your claim effectively.
- Returns and Exchanges: For information regarding returns and exchanges, please refer to our Returns and Refunds Policy, which can be found on our website.
Note: All shipping policies mentioned above are subject to change at the discretion of Shapes Products Pvt. Ltd. We recommend reviewing this policy periodically to stay updated with any modifications.
If you have any further questions or need assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help!
Thank you for choosing Shapes Products Pvt. Ltd. We appreciate your business and look forward to serving you.